FAQ

Our ecommerce fulfillment operates on same-day turnaround for B2C orders received before cutoff. For B2B order fulfillment, we customize timelines based on retailer requirements—whether that’s picking, packing and shipping mixed SKUs or coordinating precise delivery windows for major retail chains across North America.

Evolution Fulfillment provides a full suite of 3PL and support services designed to help brands scale without losing control of their customer experience:

Brand Fulfillment

A turnkey alternative to the traditional distribution model that keeps control and margins in your hands.

Transloading & Cross Docking

Reliable, experienced 3PL support to move product efficiently and support your long-term growth.

Amazon FBA Prep Service

Outsourced Fulfillment by Amazon (FBA) prep and order removal services so you can access Amazon’s marketplace without the operational headache.

B2B Order Fulfillment

Wholesale pick and pack services that follow strict retailer guidelines and can be customized for your logistics needs, including pick and pack and cross docking.

B2C Order Fulfillment

Direct-to-consumer (DTC) e-commerce pick and pack with same-day turnaround and a polished consumer unboxing experience.

Admin Support Services

Outsourced support for accounting, customer service, and IT programming so you can stay focused on your core business.

Returns Management

Reverse logistics that remove the distraction of product returns while protecting your customer experience and inventory value.

Visit our services page for more information.

Our returns management service removes the distraction of processing returns so you can focus on your core business. We implement automated systems and client-specific processes that inspect, photograph, and quickly return resalable items to inventory. Whether handling wholesale returns that need month-end processing for big box retailers or consumer returns requiring immediate credit, our cloud-based warehouse management system efficiently processes returns for credit and exchange—ensuring timely resolution that maintains customer satisfaction.

We are a strong fit for brands and distributors that meet most of the following criteria:

• Minimum of 2,500 outbound units per month or 500 pallet moves per month.
• Value tight systems integration, value-added fulfillment services, or seek lower 3PL/warehousing costs versus their current solution.
• Have product price points that can support the relevant shipping costs.
• Have ongoing fulfillment needs (rather than one-off projects).
• Sell through multiple channels (e.g., ecommerce store, wholesale partners, Amazon, major retailers such as Walmart, Costco, HBC).
• Have strong, established business operations with aspirations to grow their reach into North American markets.

B2B fulfillment focuses on wholesale orders shipped to retailers or other businesses. It often requires:

• EDI integration and data compliance
• Specific labeling and carton marking
• Strict retailer routing and compliance requirements

B2C fulfillment handles individual ecommerce orders shipped directly to end customers. It prioritizes:

• Speed of delivery
• Unboxing and brand experience
• Seamless integration with ecommerce platforms

We excel at both, and we are particularly strong at managing brands that sell across multiple channels simultaneously (B2B, B2C, marketplaces, and major retailers).

Yes. Our fulfillment warehouse integrates seamlessly with major e-commerce platforms, ERPs, and sales channels including Shopify, Amazon, and wholesale systems. We specialize in deep systems integration that connects your sales channels directly to our logistics operations for real-time inventory visibility and automated order processing.

We integrate with all major ecommerce platforms and marketplaces, including:

• Shopify & Shopify Plus
• WooCommerce
• BigCommerce
• Magento
• Amazon (FBA & Seller Fulfilled)
• Walmart Marketplace
• eBay
• Custom and proprietary platforms via API

These integrations enable real-time data exchange so orders, inventory levels, and tracking information stay synchronized across your sales channels.

Yes. We provide real-time tracking capabilities so you can monitor your inventory levels and outbound shipments at all times. This ensures complete transparency and control over your ecommerce and wholesale operations.

Our expertise lies in the handling and fulfillment of a wide range of products, with particular strength in the fashion, apparel, cosmetics, and jewellery sectors. We are also equipped to manage subscription boxes and large-volume orders across multiple sales channels.

We do not currently accept dangerous goods or perishable products (including food or refrigerated items).

Yes. We provide real-time tracking capabilities so you can monitor your inventory levels and outbound shipments at all times. This ensures complete transparency and control over your ecommerce and wholesale operations.

Our pricing is customized based on your order volume, product type, storage requirements, and shipping destinations.

We provide transparent pricing that covers:

• Receiving
• Storage
• Pick and pack
• Shipping (at discounted carrier rates)
• Value-added services where applicable

Contact us for a tailored quote. Many clients find that our same-day processing, high accuracy, and service quality provide better overall value than cheaper alternatives.