Reliable, outsourced admin support for brands
At Evolution, we're an extension of your team. Let us take care of your fulfillment-related admin — from IT to customer service and accounting.
Evolve with us
Outsource your IT, customer service and accounting to your team at Evolution Fulfillment
Keep your fulfillment operations running smoothly. With experienced accounting, customer service and programming professionals, we are able to provide the highest level of administrative service.
We can bring this same care and attention to your administrative fulfillment operations.
Evolve with usBalance your accounts with Evolution's outsourced accounting services
Your team at Evolution Fulfillment keeps your operations running smoothly, whether in a supporting, fully or partially outsourced capacity, the senior accounting team is available to assist.
Dedicated accounts receivable team
The dedicated accounts receivable team at Evolution will collect your invoice payments from your retailers on your behalf.
Established relationships
Our personable and customer service approach ensures that the retailers have our clients at the top of their payables list.
On-site connection
Having an on-site connection between your receivables and shipping staff ensures that accounts of concern or credit holds are not shipped before a resolution in payment is reached.
Accounting services
In a supporting, fully or partially outsourced capacity, the senior accounting team assists with: business registration, accounts payables / payment processing, bank and credit card reconciliations, tax remittance & filing, bank deposits, insurance reporting, sales rep/agency commission processing & payment, administrative support services and receivables & credit management.
Transparent reports
You will have a transparent view into the team’s collection progress by way of a weekly report and bi-weekly conference call to ensure that decisions regarding accounts can be made quickly and effectively.
Credit management portal & insights
Using our proprietary credit management portal (Silverback) we will manage the application for terms and credit by your customers. Our close relationships developed over the years with trade referees gives us advantageous insight into the credit performance of your current and prospective accounts. We will manage the credit data to ensure that it remains current to the satisfaction of any institution which is being used to insure your receivables.
Keep your customers happy with Evolution's outsourced customer support and IT services
At Evolution we handle every customer contact efficiently and effectively and strive to provide an unparalleled customer experience from the time the order is taken to the delivery of the finished product.
Support services
We handle inventory allocation, order administration, notifications, pre-shipping season prep and processing returns — all built around what your account needs.
Customer relationships
Our friendly, experienced staff members field customer issues with patience and diligence, ensuring customer relationships are maintained.
E-commerce integrations
We are actively integrated with some of the leading industry cloud based e-commerce software including Nu order, Brandboom, Shopify, Spree and Magento.
WMS expertise
We are the first point of contact for the Blastramp Warehouse Management software for all of our customers and are integral in the onboarding training and ongoing support of the system.
A Canadian 3PL fulfillment centre where your brand matters
At Evolution Fulfillment, we’re different. We’re powering the growth of your business, with precision, visibility and real human connection.
Precision service
Choose Evolution Fulfillment if you value a polished customer experience, deep systems integration and strategic advice to optimize your sales, distribution and fulfillment strategies.
Full visibility
Our fulfillment warehouse integrates seamlessly with major e-commerce platforms, ERPs, and sales channels, including Shopify, Amazon, and wholesale systems. Connect directly to our logistics operations for real-time inventory visibility and automated order processing.
Strategic location
Our fulfillment centres are strategically-located in Delta, BC and near Seattle WA. These locations offer direct access to the North American marketplace.
FAQ
Customer Support Services
- Inventory allocation
- Contacting customers to obtain shipping authorization
- Order administration
- Notifying customers of PDC and COD pick ups
- Administering Advances Shipping
- Notifications (ASN) or special customer shipping requirements
- Pre-shipping season preparation including order acknowledgements, cancellation notification, issuing welcome packages and confirming payment terms.
- Maintaining customer relationships and fielding customer issues
- Processing Return Authorizations
- Requests and Credits
- Administrative Support Services – Forwarding, Brokerage & Logistics
Either in a supporting, fully or partially outsourced capacity, the senior accounting team at Evolution is available to assist in the following areas:
- Business registration
- Accounts payables / payment processing
- Bank and Credit Card reconciliations
- Tax remittance & filing
- Bank deposits
- Insurance reporting
- Sales Rep/Agency Commission processing & payment
- Administrative Support
- Services – Receivables and Credit Management
Once you have been notified that your goods are produced and ready to export, our on-site broker and freight forwarding staff at Evolution’s facility in Kent, WA can help manage the goods directly from your suppliers dock. As this facility is also bonded, it means that your goods can be shipped from overseas in a single container, split in bond and customs cleared in their market destination. Any duties and taxes due, are only paid once in either the US and/or Canada as applicable and are calculated at first cost.
If you have already appointed freight forwarding and brokerage suppliers, Evolution can work with your suppliers to ensure the timely and safe delivery of your commodities to the warehouse.
Power the growth of your business
Whether it's accounting, customer service, or IT programming and support, our team can keep your fulfillment operations running smoothly.
Evolve with us Browse Services