b2c order fulfillment

Offering the latest payments and platforms for seamless operations

Creating a high-end customer experience

The team at Evolution truly understands the intricacies and challenges associated with direct-to-consumer fulfillment services, and the important role we serve in creating a high-end customer experience. Same day turnaround on orders, protecting goods in transit, professional presentation, gift-wrapping and personalized notes are all services that we can customize to ensure that the experience the customer is delivered, properly represents the service reputation that you are building.

Our cloud based operating system allows Evolution to integrate to the latest e-commerce payment and order processing platforms as a seamless back-end operation for the clients we serve.

Let Us Help You Evolve Your B2C Fulfillment Strategy

Evolution Fulfillment B2C order Fulfillment
Same-day turnaround on orders
Speed matters in e-commerce. Our fulfillment center processes customer orders the same day they're received, ensuring your delivery times remain competitive. Quick order picking and packing means your customers get what they ordered, when they expect it.
Evolution Fulfillment Cloud Based WMS
Cloud Based W.M.S
Real-time visibility into your inventory across all sales channels. Our system connects your online store to our warehouse operations, updating stock levels automatically and preventing overselling before it happens.
Evolution Fulfillment Custom Packaging
Custom Packaging
Your brand deserves presentation that matches its positioning. We can accommodate specific packaging requirements that turn ordinary shipments into memorable unboxing experiences, from branded materials to protective packaging for delicate items.
Evolution Fulfillment- Returns Management
Returns Management
Efficient reverse logistics that gets sellable products back into your available inventory quickly. We handle the inspection, processing, and restocking so returns don't drain your resources or impact customer satisfaction.
Evolution Fulfillment integeration with e-commerce platforms
Integration with E-commerce platforms
Seamless connections to major platforms mean customer orders flow directly from your online store to our pick and pack operations. No manual entry, no delays, no errors—just smooth fulfillment that works behind the scenes.
Evolution Fulfillment kitting service
Bundling/Kitting Services
Create product sets, subscription boxes, or promotional packages without maintaining separate inventory. Our warehouse team assembles custom combinations that are ready to ship when orders arrive, giving your online store more flexibility.
Learn about Evolution

Frequently Asked Questions About Pick and Pack Fulfillment

What is pick and pack fulfillment, and how does it benefit my online store?

Pick and pack fulfillment is a warehouse service where we receive, store, and manage your inventory, then pick items and pack them according to customer orders from your online store. This eliminates the need for your own warehouse space, staff, and shipping logistics. You gain access to professional fulfillment infrastructure with advanced technology, allowing you to focus on product development and marketing. Our Canada location also provides strategic proximity to major North American markets, reducing shipping costs and transit times. For a comprehensive overview of how fulfillment services work, read our guide to e-commerce fulfillment for growing brands.

How do you ensure order accuracy?

We employ multiple verification points throughout the fulfillment process. When orders arrive from your online store, our warehouse management system uses barcode scanning technology to confirm each item during picking. A second verification occurs during packing, where the system cross-references items against the original customer order. This dual-check system maintains order accuracy above 99.5%, significantly reducing returns from picking errors and protecting your brand reputation.

Can you handle custom packaging requirements?

Yes. Custom packaging is one of our core differentiators. We work with brands to implement specific packaging requirements including branded boxes, custom inserts, tissue paper, and promotional materials. Our team can also provide gift wrapping, personalized notes, and special handling for fragile items. These services are integrated into our standard processes, so there's no delay in delivery. We understand that for premium brands, packaging is part of the product experience.

What e-commerce platforms do you integrate with?

Our cloud-based warehouse management system integrates with all major e-commerce platforms including Shopify, WooCommerce, Magento, BigCommerce, Amazon, and most proprietary shopping cart systems. These integrations enable real-time data exchange, so when a customer places an order, it automatically flows to our warehouse for processing. Inventory levels update across all your sales channels simultaneously, preventing overselling.

How do you handle seasonal volume increases?

Scalability is built into our warehouse operations. We use efficient picking strategies during high-volume periods and maintain capacity specifically to absorb seasonal fluctuations without compromising delivery times or order accuracy. During peak seasons like Black Friday or holiday shipping, we increase staffing and extend operating hours to maintain same-day order processing. This flexible approach means you don't pay for capacity you don't need during slower months.

How does your returns management work?

Returns are processed back into inventory after inspection and quality verification. Returned products are assessed for resalability, with sellable items returned to your available stock within 24-48 hours. This quick turnaround minimizes the financial impact of returns and keeps inventory productive. We also provide detailed reporting on return reasons, helping you identify product issues or customer service opportunities.

What are your order processing and delivery timelines?

We guarantee same-day processing for all orders received before our daily cutoff time. This commitment to speed is fundamental to our service. Combined with strategically selected shipping partners, this enables 2-3 day delivery to most North American destinations. For brands requiring guaranteed delivery times, we offer expedited processing and premium shipping options. We provide regular reporting on processing speed, shipping times, and delivery success rates.